We provide free shipping to all our products. At our shop you can view the expected shipping dates. Once your package has been shipped, you'll receive an email with a track and trace code. The date of arrival at your home depends on the location, average transit time in Europe is up to 5 business days and in the USA up to 7 days.

We use FedEx delivery.

We use child safe and water based varnish, paints and stains.

Our wood is only sourced from sustainably managed forests in Europe. We use birch and aspen wood.

All our products are tested and can withstand 50 kg (110 lb) weight load .

If you want to clean our products, simply wipe gently with a damp cloth. Please allow to dry at room temperature, don’t use the heater. Never clean our toys with disinfectant, hot water or similar!

Products ship disassembled for a better shipment’s handling. We provide you with assembly instructions and an Allen key.

Yes, engraving personalization ir available. For more information see each product individually.

Yes, sometimes we may offer custom colors depending on our workload and taken only from our already existing color palettes. You may contact us at info@katehaa.com and we will follow up.